- Shipping cost
- Free on every order
- Ships within
- 1–2 business days
- Delivery once shipped
- 3–6 business days
- Ships to
- Contiguous US only, for now
Where we ship
We ship to addresses in the lower 48 states and Washington, DC.
We don't ship to Alaska, Hawaii, US territories, PO boxes or APO/FPO/DPO addresses yet, or to other countries.
What shipping costs
Standard shipping is free on every order to the contiguous US, with no minimum. The total you see at checkout is what you pay, including any sales tax that applies to your address.
When your order ships
Orders ship from a US warehouse within 1–2 business days of being placed. Business days are Monday to Friday, excluding US federal holidays.
Orders placed on a weekend or a federal holiday start processing the next business day. We email you a tracking link as soon as your order ships.
How long delivery takes
Once shipped, most orders arrive within 3–6 business days. That part is the carrier's estimate, and it can slip around holidays or in bad weather. What we commit to is shipping your order within the time above.
Ordering a gift? For estimated delivery by December 24, order by December 11. Carrier delivery dates aren't guaranteed.
If your order can't ship on time
If something holds up your order, we'll email you before the original ship date with a new date and a choice: wait for it, or cancel for a full refund.
If the new date is no more than 30 days after the original one and you don't reply, we'll keep your order open. If the delay would be longer than that, or we can't give you a new date, we'll cancel and refund your order unless you tell us you'd like to wait. Either way, you can cancel a delayed order any time before it ships.
If a delayed order is delayed again, we'll email you again, and we'll cancel and refund it unless you tell us you'd like to keep waiting.
Refunds for cancelled orders go back to your original payment method: within one billing cycle for card payments, and within 7 business days for other payment methods.
Lost, late or damaged packages
If tracking stops updating for several days, or it says delivered and you can't find the package, email torodandoblack@gmail.com with your order number. It's worth checking with neighbors or your mail room first, since packages often turn up within a day. If the carrier has lost it, we'll send a replacement or refund you.
If your pillow arrives damaged or isn't what you ordered, email us a photo of the item and the box. We'll send a replacement or refund you, and you won't pay any shipping. This is separate from the 30-night trial.
Changing or cancelling an order
Email us as soon as you can. We can usually change the address or cancel an order that hasn't shipped yet. Once it ships we can't redirect it, but you can still send it back under the 30-night trial.
Questions
Email torodandoblack@gmail.com. We reply within one business day, Mon–Fri.